DELIVERY
We currently offer free of charge delivery services to all Customers worldwide*.
Please, notice that:

  • We do not ship orders to PO Boxes or military addresses;

  • We are unable to allow shipping address changes.

RETURNS

You may return any product ordered within the thirty (30) calendar days following the date of delivery, subject to the following terms and conditions:

Returns must be shipped back in their pristine condition (unopened and unused) and original packaging to the following address:

Masque Srl

Via Bobbio 5/A

20096 Pioltello (Mi) Italy

Please enclose the original receipt with your returns, or a copy if you are returning only a part of your order.

Please specify with your order whether you wish to exchange the goods returned or require a refund.

For items received as a gift, you are only entitled to a merchandise exchange. You may exchange the item for a different item or several different items which together are equal in value to the full value of the original item you received as a gift. Credits are not issued and unused amounts will be refunded to the original payment method.

Orders purchased online cannot be returned or exchanged at our retail counters. To request a return please send email at sales@masquemilano.com.

Gift orders can only be exchanged for a different product, they cannot be returned or exchanged for store credit or cash.

* Due to some political or economical restrictions, we cannot ship at the moment in some countries. We do apologise for this inconvenience which is obviously outside our control.